Skip to content
Contact
FAQ

Questions, answered straight.

What people usually ask before we start, grouped by where they are on the way from idea to production. If yours is not here, ask us directly.

Getting started

What does a one-stop AI transformation actually involve?

It is the whole route from an idea to software your own team runs, with one team and one point of contact the whole way. In order: working out where AI genuinely helps, testing the idea with a prototype, writing down what to build, building it properly, making it safe to run, and training your team to own it. Most AI projects fail in the handoffs between those steps, so we do not hand off. Where a step needs a specialist, such as a formal security assessment, marketing for the launch or managed hosting afterwards, we bring in trusted partners and you still deal with us.

Do I have to start at step one?

No. Join at whichever step you are on. If you already have a specification, we start with the build. If you have a prototype that has quietly become the product, we start by stabilising it. We will tell you plainly if an earlier step is worth going back for, and why.

How do I know whether AI will actually help my business?

That is what the first step is for. Training in AI use works through your own tasks, so the people who know the work can see what the tools do well and where they are confidently wrong. You leave with a shortlist of use cases worth trying. Sometimes the honest answer is that a particular idea does not need AI at all, and we would rather say so than sell you a project.

What does it cost?

It depends on the step and the size of the job, so we quote each piece of work before it starts rather than publish a rate card that fits nobody. Tell us what you are trying to do and we will tell you whether we can help and what it costs. Starting with requirements gathering is often the cheapest way to get a firm number, because a written scope can be estimated and compared.

Who will I actually be working with?

A small senior team led by our founder, Christian Lerrahn, with one point of contact from start to finish, so you deal with the people doing the work rather than an account manager. Christian has two decades of shipping software behind him, as senior engineer, lead engineer, head of engineering and co-founder of a security company. More on the About page.

Do you work with partners?

Yes. You deal with one team from start to finish, and where a job needs deeper specialist work than we do in house, we bring in partners we trust. Our cybersecurity partners carry out formal security assessments, our marketing partners help get a new site, store or product found once it is live, and our hosting partners can host and run what we build if you would rather not. You never have to manage the handoffs yourself.

Do you work with businesses outside Melbourne?

Yes. We are based in Melbourne, Australia, and work with clients in Sydney, Brisbane, Adelaide, Perth and everywhere in between, mostly remotely and in person when a project genuinely calls for it. We also work with businesses in the United States, where the time difference means work moves while your office is closed.

Ideas and prototypes

What is the difference between a prototype and the finished product?

A prototype is built in days to answer one question, such as whether people will use it or whether the data is good enough. It is deliberately thin and built to be thrown away. The finished product is built properly, with tests, documentation, monitoring and a handover. Letting a prototype quietly become the product is the most common way AI projects go wrong.

Why write a specification when AI can build things so quickly?

Because the code was never the hard part. Two people in the same meeting often mean different things by the same sentence, and AI will happily build whichever version it was given. Requirements gathering turns intent into flows, data and acceptance criteria everyone agrees on, so it gets built once.

Can I take the specification to another developer?

Yes. The specification is yours. It is written so it can go to several suppliers and be compared on equal terms, or to your own team to estimate. Plenty of clients take it and hire somebody else, which is a perfectly good outcome.

Building it

What do you build with?

Bespoke software is mostly Python and Go, with TypeScript, React or Vue on the front end and Postgres underneath, deployed to AWS or Azure with Terraform and Ansible. Self-hosted ecommerce runs on Saleor with a Hugo storefront, and this site is built on Hugo too. AI is part of the toolbelt throughout, and every change gets a proper engineering review.

Do I own the code?

Yes. You get clean, documented, tested code that you own, deployed on infrastructure you control. It is built to be kept, not to keep you dependent on us.

Should I move my online store off Shopify or another hosted platform?

Often not. With modest volume, a simple catalogue and little integration, a hosted platform will serve you better. Self-hosted ecommerce on Saleor and Hugo is worth it when platform fees have become a real line item, when your pricing or catalogue has outgrown what a hosted plan allows, or when your data has to stay somewhere specific.

Can you build our website as well?

Yes. Website development with AI produces a fast, accessible site in weeks, with AI on the drafting and engineering judgement on everything else. The content stays editable by you, and forms, analytics and hosting are set up so publishing a change does not involve calling us. If you want help getting the word out after launch, our marketing partners can take it from there, and our hosting partners can keep it fast and online.

Security and ownership

Is code written with AI safe to put into production?

Only once it has been reviewed, tested and secured like any other code, and arguably it needs more scrutiny rather than less. Security automation puts dependency, secret and container scanning, hardened builds and access reviews into the pipeline, so they happen on every change without anyone having to remember.

Our customers or auditors are asking security questions. Can you help?

Yes. That is one of the most common reasons people come to us for security automation. Automated checks leave evidence behind as they run, so the answers exist before anyone asks, and access reviews and questionnaire answers can be produced on a schedule. When you need a formal assessment, our cybersecurity partners carry it out, and we automate the checks so the gaps they find stay closed.

Is security automation just DevSecOps?

No, that is only part of it. Our founder co-founded Detexian, a SaaS security posture management platform, which is about drawing security insight from the data your systems already hold. Security automation applies the same idea to your business: connecting your identity provider, SaaS apps, cloud accounts and HR system to show who has access to what and what has changed, automating on- and offboarding and access reviews, and alerting on the few findings that matter. Scanning and hardening in the delivery pipeline is the other half.

What happens after handover?

Your team runs it. Hands-on training on your own codebase, documentation people actually read, and follow-up time for the questions that only arrive once everyone is back in the day job. If you want someone senior to keep an eye on things, we can stay on as your fractional CTO, and if you would rather not run the infrastructure yourselves, our hosting partners can. If you want neither, nothing is left depending on us.

When something has gone wrong

Our AI-built app keeps breaking in production. Can you fix it?

Yes. Rescuing vibe-coded software starts by stopping the outages and data loss, then an honest assessment of what is worth keeping, which is rarely all of it and rarely none of it. We refactor where the bones are sound, replace what is past saving, and add the tests and structure that make changes safe again.

Our website has been hacked. What now?

Get in touch as soon as you can. Hacked website recovery contains the damage first, then removes the malware, backdoors and rogue accounts, and, most importantly, finds and closes the way in. A cleanup that skips that step usually just buys a few weeks before it happens again. It covers WordPress, Joomla and TYPO3 most often, but the method works for any site.

Still have a question?

Ask us directly. We reply within one business day.

Send a message